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ConnectWise rethinks executive structure

In a number of changes at the top, ConnectWise has promoted Jason Magee to President and Jeff Bishop to Chief Product Officer while Craig Fulton pioneers a new Chief Customer Success Officer role.  “ConnectWise has always put our customers’ success first and in 2019 we are doubling down on our efforts to align and invest in the success of our 24,000 worldwide customers,” said Arnie Bellini (pictured), CEO of ConnectWise. “We’ve put together a formidable team whose leadership, business acumen and channel expertise will certainly drive forward ConnectWise’s position as an industry leader, while making our customers more successful in business and life.”

Jason Magee, who had been serving as Executive Vice President and Chief Operating Officer (COO) since 2016, has been promoted to President and COO. He will continue to lead corporate strategy, operations and procurement, but will now also oversee the product, customer success and IT Nation teams. Prior to taking on the COO role, Magee served as Vice President of Worldwide Channels and Alliances.

Craig Fulton, who served as Chief Product Officer (CPO) since 2017, has moved to the newly created Chief Customer Success Officer (CCSO) position. He is tasked with building out an entirely new team that is devoted to the success of ConnectWise customers worldwide.  He will integrate the current support, consulting and onboarding teams into a unified Customer Success function.   

Bellini said Fulton’s new position as CCSO was developed in response to the overwhelming positive feedback the company has received about its laser focus on empowering its customers to succeed in growing their businesses and exceeding their goals.

Jeff Bishop has been appointed the company’s new CPO, moving from his current role as Vice President of Ecosystem. As one of the founders of ConnectWise Control, his knowledge and experience in product development and management provides a focused expertise that will expand upon the success and foundation built during Fulton’s tenure, it says.