Cybsersecurity and compliance services provider Proofpoint has unveiled an agentic AI solution for Human Communications Intelligence (HCI), “marking a significant leap forward in how organisations detect, understand and mitigate conduct and compliance risks in real time”, it says.
Designed for enterprises in regulated and “highly litigious industries”, the technology promises to “transform” digital communications governance (DCG) from post-incident compliance to real-time, AI-powered risk reasoning, detection, and prevention, “empowering” organisations to act on human behaviour before it becomes a compliance, security, or legal event, we are told.
More on the comms agents will be revealed at next week’s Proofpoint Protect 2025 conference in Nashville, which IT Europa will be attending.
For decades, compliance teams have relied on connectors and archives that capture communications, but they offer little AI-powered intelligence. In today’s environment of escalating insider threats, financial misconduct and regulatory scrutiny, enterprises need intelligence that goes beyond raw capture and archiving, to instead monitor real-time conversations, detect intent and behaviours, and therefore signal risk.
Proofpoint’s HCI interprets human intent, capturing and contextualising communications across more than 80 channels in real time. Powered by Proofpoint’s Nuclei technology - acquired by Proofpoint earlier this year - intelligent agents autonomously assess conversations, flag risks as they emerge and provide transparent reasoning for every action.
“Legacy connectors are merely proxies that pass content downstream, offering little intelligence”, said Harry Labana, SVP and GM of Proofpoint’s DCG business. “Proofpoint has reimagined capture by moving beyond simply collecting messages to interpreting and reasoning in real time. This transforms the world’s largest source of behavioural data - human conversations - into actionable intelligence that empowers compliance, legal and security teams to prevent risk before it escalates.”
Channel partner opportunities
Proofpoint’s Human Communications Intelligence agents, powered by Nuclei technology, are available today. AI-powered enhancements, including a new class of LLMs for Proofpoint Supervision, are expected in Q4 2025. Integration with Insider Threat Management is planned for Q1 2026.
