To kickstart the year, this webinar is your opportunity to get a leg up on the competition with answers to the questions customers will ask in 2022.
With expert commentary from Mark Lomas and Andrew Robinson we’ll examine market trends faced by customers and the channel, including a recap on disruption and why now is the time to talk to customers about the future. Plus, we’ll discuss PSTN exchanges switching off as 2025 nears, and why consumers want more ways to engage with their suppliers and brands through web, IM, voice and automated systems due to the culture of expectation.
Need another reason to join? How about three! Contact centre adoption is growing rapidly among SMEs, even more so than larger enterprises, but some customers don’t know a cloud contact centre is a cost-effective option that offers significant benefits. Technology, including the cloud, WebRTC and SIP, are fuelling the change, reducing cost and easing deployment. Then there’s the fact that hybrid working looks like it’s here to stay. More organisations will look at permanent comms solutions such as mobile, single number find/follow, Zoom/Teams integration, and 4G/5G broadband for home workers. Finally there’s direct routing, especially considering that cloud/SaaS adoption is going to be big in 2022. There’s great margin on offer but delivering a solution can be challenging if you need to build out or integrate a disparate technology stack.
And if that wasn’t enough, we’ll also outline key benefits from the Gamma portfolio and how to GTM with new offerings, including examples of partners that have delivered high-value solutions to clients. We look forward to you joining us for this highly engaging and informative webinar that will get your 2022 off to a flying start!