Pax8 CEO Scott Chasin opened the Beyond 2025 event with a sweeping vision of an “agentic” future, urging MSPs to transform their business models and embrace what he called the era of managed intelligence.
Speaking in Amsterdam today, Chasin argued that the industry stands at a historic turning point driven by AI, automation and agent-based systems. He described the moment as “the dawn of something different, a world powered not by legacy, not by size, but by ideas and agents,” adding that “this is the agentic inflection point.”
Chasin positioned this change as more than an evolution of SaaS, describing a wholesale collapse of the traditional software stack where apps give way to agents orchestrating workflows across platforms and clouds. This shift, he said, is being fuelled by hyperscale infrastructure, trillion-euro investments, and exponential improvements in AI models and hardware.
He outlined four stages of agent development, moving from chatbots and AI assistants to fully autonomous agentic workforces that can collaborate in real time. Businesses already deploying these systems, he noted, are reporting automation levels of up to 90 per cent and cost reductions of around 40 per cent.
The keynote set out a new strategic framework for partners: the Managed Intelligence Provider playbook. Under this model, partners move from selling technology to orchestrating intelligent systems, guiding customers through AI-led transformation and monetising new forms of digital labour. Chasin warned that “by 2027, partners who do not evolve risk seeing margins fall by 30 to 50 per cent,” while those that embrace the shift could “see 95 per cent profit gains from just five per cent retention improvements.”
He described the transformation unfolding in three waves. First, AI will augment existing workflows. Next, digital agents will reach parity with human workers in specific knowledge roles, forcing organisations to restructure around outcomes rather than job titles. Finally, a new wave of AI-powered entrepreneurship will emerge, enabling individuals to build entire companies with agentic tools, without code or large teams. He likened this shift to the mobile app boom of 2010, but “bigger, faster and everywhere.”
To support this transition, Pax8 unveiled the Pax8 Agent Store, a curated marketplace designed for the SMB economy. Partners will be able to discover, deploy, bundle, build, sell and manage AI agents in one place, integrating tools from hyperscalers such as Microsoft and AWS alongside purpose-built solutions from vendors including Grammarly, Shopify and ZoomInfo.
Chasin closed his keynote with a call to action for the MSP community to act now rather than wait for disruption. “Every revolution has its pioneers, and in this one, the first movers will define everything,” he said. In an agent-powered world, technology alone is no longer the differentiator. Trust and relationships will define value. As machines take on more of the work, he argued, the role of the trusted human advisor will become even sharper, and those who lead their clients through this transformation “will own the edge.”
