Netherlands-based Anywhere365, which develops a Microsoft centric intelligent dialogue management and Cloud Contact Center platform has bought Interchange, a cloud and Azure experts. Interchange's workforce will join the Anywhere365 team "as quickly as possible," Anywhere365 CEO Gijs Geurts said, bringing the latter to over 100 employees globally.
The acquisition is the culmination of a five-year working relationship in which Interchange functioned as training and consulting partners to Anywhere365.
Anywhere 365 claims more than 1,000 customers in 54 countries, including multinationals like Philips, Royal Dutch Shell, Rabobank, Société Générale, Nestlé and specialized enterprises like Swarovski, DHL and USG People. It's most known for its global Anywhere365 Dialogue Cloud, which uses AI, machine learning and Microsoft Azure to assess, route and translate inquiries from across the world and on all channels.
"We aim to make companies more efficient and effective in their real-time communications management including Contact Center and Business Communications," explains CEO Gijs Geurts. "Interchange's Microsoft cloud and telecom experience has helped us do that for years, and we're excited to extend our global public Anywhere365 Dialogue Cloud with their expertise. With this acquisition we can further grow our dialogue management cloud offering, and support our current Telecom, CRM and System Integrator partners even better."
Interchange specialises in Microsoft Solutions for enterprises and has an understanding of telecom integration, a vital component in any omnichannel communications platform.
"I couldn't be more excited for our employees, partners and customers to join the Anywhere365 global community," Interchange Managing Director Remy Plagmeijer said. "Our expertise has brought us international recognition but working with Anywhere365 will be a significant step towards a wider portfolio in terms of both complexity and territory."
