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BMC Software widens AI observability with acquisition

BMC Software widens AI observability with acquisition

BMC Software is boosting its AI observability services with the acquisition of Netreo for an undisclosed sum. With Netreo, the BMC Helix platform will provide partners and customers with a full-stack, open observability, AIOps solution.

Netreo’s OpenTelemetry observability provides application performance management (APM), network performance monitoring and diagnostics (NPMD), and IT infrastructure management (ITIM), delivering deep and wide-ranging visibility across applications, infrastructure, and networks.

The deal will further strengthen BMC in AIOps, and provide customers with visibility into performance from a modern, open observability platform, said the provider.

Visibility into application performance helps improve developer productivity, allowing them to release capabilities more frequently with reduced risk and higher quality. Networking teams can also easily deliver new network services, increase customer satisfaction, and maximise overall network performance.

“IT teams face long problem resolution times due to too many silos across tools, systems, and noisy environments. Netreo’s OpenTelemetry-based observability, APM, and NPMD are a perfect complement to BMC Helix observability, AIOps, and ServiceOps solutions,” said Margaret Lee, senior vice president and general manager of digital service and operations management at BMC.

"Now, we can deliver full-stack, open observability from a unified platform with our generative AI innovation, and provide customers with the real-time intelligence and issue resolution capabilities to set them apart from their competition.”