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BT Group to open hub in Cardiff

BT Group has announced plans to open a new office hub in the centre of Cardiff for up to 900 employees in the city and wider region.

The telecom giant said the new hub will occupy 65,000 square feet at the 3 Capital Quarter office development in the city centre, with BT Group employees due to move in before the end of the year. 

The new office space and contact centre is part of the firm’s five-year workplace transformation programme, which will be one of around 30 new modern BT locations in the UK.

The move represents a multi-million-pound investment by BT in the city and secures a new, significant presence for the company in the Welsh capital.

“We're really pleased to have agreed on this exciting new office space in the centre of Cardiff,” said Brent Mathews, BT’s director of property and facilities services. “Despite the economic challenges and changes to working patterns caused by the pandemic, we think this is an important investment and it secures our presence in the capital of Wales and the wider region.”

The new office will also act as a regional hub for colleagues working in other parts of the business. 

Located near Cardiff Central station, the office will include smart building technology, flexible workspaces and collaboration areas.

“This will bring our people together in an impressive and modern environment in Cardiff’s developing Capital Quarter,” Mathews continued. “Our new offices reflect a move to more hybrid and flexible ways of working, with colleagues able to come together using the latest technologies to collaborate in inspiring workspaces. It will help us attract and retain brilliant people and we look forward to welcoming colleagues into this great new workspace when it’s ready later this year.”