Exertis Pro AV has launched a new technical assistance centre in the UK and Ireland to provide customers with a comprehensive service and support structure for their Poly systems.
The technical assistance centre complements Exertis’ existing Poly pre-sales and professional services and will be available as a basic or advanced package.
According to Exertis Pro AV, the new maintenance service will complete the full proposition for customers, delivered from within the UK, by the fully accredited technical assistance centre.
“We’re delighted to be able to offer this to our reseller partners,” said Greg Bennett (pictured), head of AV solutions at Exertis Pro AV. “The new service is the crowning piece of the Poly total value add as it complements the existing offering for our customers, with our pre-sales technical consultancy team, along with our full range of Poly products and solutions.”
Customers can contact support via telephone, e-mail or secure web portal, and hours of cover is available as either business hours only or 24/7, all year round. The firm said it will provide an optional advanced hardware replacement service, offering replacement via next business day delivery.
“We’re delighted to be expanding our service and support via the full force of Exertis Pro AV UK and Ireland to benefit all Poly customers,” added Paul Dunne, EMEA channel director at Poly. “During the past months, the team have gone through extensive training, passing all levels with flying colours. Exertis Pro AV in the UK and Ireland can now offer a total suite of all Poly product categories matching any collaboration platform needs.”