Cloud-based communications provider Fuze has unveiled new enhancements to its unified communication platform to support the rapid expansion of distributed work due to the pandemic.
Fuze says these enhancements will offer users a seamless end-user experience, which will ultimately boost productivity and collaboration across the growing hybrid workforce.
“Workers need to have the flexibility to easily communicate and collaborate across devices, with their peers and customers from any location,” said Rob Scudiere, president, and chief operating officer at Fuze. “At Fuze, our goal is to meet users where they work and address the communication needs of the modern worker as they continue to evolve, and this platform update is a critical step in doing so during these rapidly changing times.”
The enhancements include new mobile, meetings and admin features, including background blur, improved security, enhanced voice and video quality, a new share screen from chat and more.
There are also new Microsoft integration features, including an enhanced calling experience through new flexible direct routing and enhanced access to call history for Fuze users with any Teams license.
The platform now has a new hybrid mode and a Fuze contact centre agent tab designed for improved hybrid collaboration across the Fuze and Microsoft Teams platforms.
Other features such as its Call Flow Manager, a new automated DID porting solution, and refined department management enable faster remote site configurations and management.
In addition, Fuze says the platform now leverages New STIR/Shaken technology to help address illegitimate caller ID spoofing and has expanded its Emergency Services capabilities with more detailed options for administrators.