Tech entrepreneurs Jeremy Barker and David McHattie are launching a new user data insight tool called Logfiller, which extends the capabilities of machine data systems such as Splunk, ManageEngine and McAfee’s Nitro by providing User behaviour and experience data that has never been accessed before. It uses this data to identify areas of poor performance.
For example, Logfiller data shows the average employee uses their system for 4 hours a day, with 10% of this time spent waiting for the system to respond, and a wait time of 6 minutes to log-on. By cutting system wait times alone by 50%, savings could exceed $2.2million a year. Add to this the reduction of log-on delays by 50%, and the total cost savings could exceed $2.8M a year for a business (details can be found at www.logfiller.com/save).
Now using Logfiller’s technology, businesses can track and collect meaningful information about their Users’ desktop experience. Armed with an understanding of how a User interacts with their desktop - including what websites and apps they use, how they access them and what the experience is – for example, system response times, logon delays, application waiting delays, and the use of internal tools such as intranets - an organization can see where changes are needed to directly improve productivity and employee satisfaction. This data can also help them understand what changes are needed to improve the User experience and cut costs.
Of course you could think, it’s just normal to have delays and that the User would be doing something else any way. “Why put up with this?” asks David McHattie, Logfiller CEO and tech entrepreneur, who has invested in, and successfully helped launch technologies such as MessageLabs, [Mail] Marshal and others. David expands further, “I really believe that system and application ‘under performance’ isn’t OK for Users. Like most people, I’m becoming far less tolerant of poor performance, so why does it get the brush off as OK? Basic operational inefficiencies have a significant impact on the bottom line and the real User Experience can now be qualified, quantified and improved upon.”
As well as improving the User Experience (UX), the data provided by Logfiller also helps organizations track and measure [performance under] both internal and external Service Level Agreements (SLAs) and build business cases and ROI reports for future IT investment.
Logfiller is the brainchild of CTO Jeremy Barker, whose previous inventive success includes Celebrus Technologies and Oakley Networks where he created the core technology that investors sold to Raytheon in 2007 for $193m.
Jeremy says, “In the past, capturing meaningful User experience events just wasn’t possible. At best, companies were able to make informed estimates based on complex models, but this was never going to be good enough. Our innovation gives businesses access to a new dimension of information that they haven’t previously had, helping them to identify better ways to run their operations, reduce costs and make more money.”