Contact centre solutions firm QPC has signed an agreement to resell and deploy the Genesys PureCloud customer engagement cloud-based platform across the EMEA region.
PureCloud delivers customer engagement, communications and employee collaboration. It features omnichannel routing, speech-enabled interactive voice response (IVR), call recording, quality management and reporting, outbound and predictive dialling, CRM integration and graphical scripting.
It also includes business communications and collaboration features, such as IP PBX capabilities, video conferencing, corporate directories, chat, desktop sharing and content.
John Bell, channel and alliance director at Genesys, said: “QPC’s global knowledge and existing PureCloud customer base has given them the foundation they need to hit the ground running. Their expertise in customer experience and the UK’s contact centre market will benefit our joint customers moving forward.”
Phil Smith, CEO of QPC (pictured), said: “This new partnership with Genesys expands the existing successful relationship between the two companies in Australia and New Zealand and our existing experience in working with both OpenText and Teleopti in cloud communications.
“PureCloud will now enable QPC to further satisfy UK and EMEA demand and support deployment for cloud-based communications solutions, opening up major new business opportunities for both companies among public and private sector organisations.”
QPC was founded in 2002 following the merger of Callscan and Quality Plus, both of whom provided contact centre solutions. QPC has offices in the UK, the US, Sweden, the United Arab Emirates, South Africa and Australia.
