Workflow and productivity specialist ServiceNow has announced the acquisition of Hitch, a skills mapping and intelligence company, for an undisclosed sum.
The acquisition of Hitch will add a new layer of AI-powered skills insights to the Now Platform as it looks to help clients address talent gaps by tying employee learning and development to workforce planning.
"If skills are the new currency for business, insight into these skills is critical to driving talent retention and adapting to evolving business needs," said Gretchen Alarcon, vice president and general manager of HR service delivery at ServiceNow. "But skills management has historically been siloed, with numerous point solutions and fragmented processes that don't work together. With Hitch, ServiceNow will streamline skills intelligence on a single platform to help business leaders match employees with meaningful work."
Founded in Seattle by former HR executive, Kelley Steven‑Waiss and led by CEO, Heather Jerrehian, Hitch provides a SaaS-based talent mobility platform for enterprises.
“AI-powered skills intelligence is the foundation for the future of work,” said Jerrehian. “Joining forces with ServiceNow allows us to scale our skills and talent mobility solutions across a global ecosystem of business leaders, managers, and employees. Together we will make work more meaningful and purpose-driven for employees and deliver better business outcomes for companies.”
ServiceNow said it will build Hitch’s capabilities into the Now Platform, starting with its Employee Workflow solutions, where Hitch’s technology aims ability to boost employee engagement and productivity across the enterprise. It said it would later expand Hitch’s features across its portfolio for customer service, IT, and developers.
“A productive and engaged workforce is the greatest asset of an organization,” said Steven-Waiss. “As we emerge from the pandemic and face the challenges of the Great Resignation, employee experience is the key differentiator to winning 21st century talent. ServiceNow will advance Hitch’s vision of creating the next generation of workforce and skills solutions.”
ServiceNow said it expects to close the acquisition in the second quarter of this year.
