Tech Data is offering a strengthened cloud support services programme to partners across Europe.
The new services framework, known as the ELITE Cloud Support Service (CSS) Partner Program, is designed to provide a broad range of “highly flexible, granular and customisable options”, said the distributor.
“The options will enable partners to build a profitable cloud services and licensing portfolio to suit their business goals and drive end customer growth,” Tech Data said.
Partners can choose between core and extended ELITE CSS Partner Program options in co-branded or white label versions.
The programme includes a range of services modules that are billed according to usage in a flexible structure, which enables partners to create bespoke service packages according to an individual customer’s needs.
Modular add-ons include end customer direct access, in which Tech Data addresses end customer requests directly rather than mediating through the partner; custom SLAs, reducing response times for critical issues; discounts for Tech Data Managed Services; Academy offerings; and access to the distributor's Click 2 Run Solutions.
“The ELITE CSS programme enables partners to transform their cloud services capabilities with a relatively low investment, leveraging the scale and cloud specialisation of Tech Data,” said Denis Fouquet (pictured), vice president for cloud and software in Europe for Tech Data. “The programme heralds a new era for cloud services, enabling the partner to develop truly customised service offerings by mixing and matching between the numerous add-ons and white-label options. We believe that this sets a new standard for customer-centric cloud services that will fast become a must-have for our partners and their end customers,” said Fouquet.
