Tharani Jeganathan, Client Services Manager EMEA, Autotask: “The team feeling is important and is something we do at Autotask. Among the trends we have seen today is a move to SaaS, big data and software generally; it is not so much a move in technologies as in people and culture – how we engage.”
“As an MSP, one of the issues is that if you are doing a good job, it may not be apparent to customers; if it is all working properly, the customer need not be involved. But they need to be, and thought of as more than customers.”
“The value of this sort of event is twofold – we get to talk to customers and learn from others and see what the industry is doing. We find out where the industry is going. We have members of our team here to learn about what is going on.”
