New research from NinjaOne explores how pioneering MSPs are not only saving time but also boosting profitability through powerful automation features.
(Sponsored) In today’s fast-paced IT environment, Managed Service Providers (MSPs) are facing growing challenges: more clients to serve, increasingly complex infrastructures to manage, and all with limited resources. Andre Schindler (pictured), General Manager EMEA and SVP Global Sales at NinjaOne explains why the traditional approach to scaling—simply adding more staff—is no longer a sustainable solution. Instead, MSPs are focusing on working smarter, not harder as automation, efficiency, and proactive management become key drivers for success.
The Growing Demands on MSPs
As businesses rely more heavily on technology, the responsibilities of MSPs have expanded significantly. They’re expected to prevent downtime, address security vulnerabilities, and keep IT environments running smoothly—all while maintaining or even reducing costs. The challenge? Many MSPs find themselves bogged down by routine, manual tasks that prevent them from focusing on more strategic, high-value activities.
The solution lies in automation. By automating repetitive tasks such as patching, software deployment, and monitoring, MSPs can free up time, allowing technicians to tackle more complex issues. According to NinjaOne’s 2024 MSP ROI Report, 89% of MSPs using NinjaOne save up to 10 hours per week on patching alone, thanks to its powerful automation features. These kind of time savings can translate into significant operational improvements, giving MSPs the bandwidth to take on more clients without adding to their headcount.
Relentless Innovation: Staying Ahead of the Curve
Our approach to innovation is centered on delivering consistent, reliable updates that respond to real-world MSP needs. NinjaOne ensures that all new developments are thoroughly tested before they’re released. This methodical approach is backed by input from MSPs themselves, ensuring that NinjaOne's roadmap aligns with its customers most pressing needs.
Take, for example, NinjaOne's IT documentation and warranty tracking modules—both developed in response to customers´ requests. These features are designed to streamline operations, reduce time spent on routine documentation tasks, and provide a single pane of glass for managing critical information. By focusing on the real-world challenges MSPs face, NinjaOne ensures that its platform continues to evolve in ways that add value.
Automation: The Backbone of Efficiency
NinjaOne excels in automation, a cornerstone of its value proposition. With a large library of native and script templates, dynamic script variables, and a powerful automation engine, NinjaOne enables even junior technicians to execute complex tasks with ease. The platform’s automation capabilities go beyond basic tasks, allowing MSPs to automate everything from patch management to onboarding new devices and clients.
A key feature of NinjaOne is its ability to reduce the mean time to resolution (MTTR). The NinjaOne MSP ROI Report highlights that 90% of MSPs reported faster MTTR, with 10% of those saving up to 50 hours a month. Faster resolutions not only improve client satisfaction but also allow MSPs to shift their focus toward strategic growth initiatives.
Scaling Without Additional Resources
One of the most significant benefits of using NinjaOne is its ability to help MSPs scale without needing to hire additional staff. According to the same ROI report, 91% of MSPs are able to manage up to 250 additional endpoints per technician. This increased capacity empowers MSPs to grow their client base and revenue without the added cost of hiring more technicians.
A seamless onboarding process further contributes to this scalability. NinjaOne’s onboarding tools allow MSPs to onboard new clients and technicians quickly, with 80% of MSPs reporting they save up to three hours per client during the onboarding process. This rapid deployment enables MSPs to provide immediate value to their clients, fostering stronger relationships and higher retention rates.
Proactive Management: Preventing Issues Before They Arise
In addition to its automation capabilities, NinjaOne empowers MSPs to be more proactive in managing their clients’ IT environments. Proactive monitoring and maintenance through NinjaOne have led to a significant reduction in client tickets, with 67% of MSPs seeing up to 25% fewer tickets each month. This not only reduces the workload for MSP technicians but also helps prevent small issues from turning into major outages.
By enabling MSPs to catch problems early, NinjaOne enhances overall client satisfaction. Mark Andres, Director of IT Services at GSD Solutions, shared how NinjaOne’s proactive monitoring reduced printing-related tickets by 90% for one of his clients. This kind of proactive approach translates into smoother operations for clients and a more efficient, profitable business for MSPs.
NinjaOne’s Commitment to Partnership and Support
Beyond its technical capabilities, NinjaOne distinguishes itself through its commitment to customer success. With unlimited free onboarding, training, and support, NinjaOne ensures that MSPs have the resources they need to maximize the platform’s potential. This level of support, combined with NinjaOne’s flexible pricing models and dedicated account managers, makes the platform a trusted partner for MSPs of all sizes.
Our focus on partnership extends to its transparent roadmap, which is driven by customer feedback. By actively listening to its customers, NinjaOne continues to innovate in ways that directly address the needs of the MSP community.
Conclusion: Empowering MSPs for the Future
As MSPs face mounting pressure to do more with less, NinjaOne offers a clear solution. Through its powerful automation tools, proactive management features, and relentless focus on innovation, NinjaOne helps MSPs streamline their operations, scale their businesses, and deliver exceptional service to their clients. With NinjaOne, MSPs can focus on growth and strategy, knowing that the day-to-day operations are in good hands.
