Wireless technologies specialist Plume has struck a partnership agreement with Deutsche Glasfaser Group and BREKO eG, further strengthening its presence in Germany.
Deutsch Glasfaser, a fibre-optic service provider focusing on rural Germany, will rollout a bundle of digital subscriber offerings to its residential broadband customers.
Central to the partnership is the implementation of Plume’s cloud- and AI-driven SaaS experience management platform, which leverages OpenSync technology, features the HomePass front-end smart home services suite, Haystack back-end support tools, and data analytics.
Plume said the deal will allow Deutsch Glasfaser to expand its product portfolio with personalised service offerings that “extend the customer experience throughout subscribers’ homes”.
“We are thrilled to partner with Deutsche Glasfaser, one of the fastest growing FTTH providers in Germany – they have made an astute decision in selecting Plume’s highly scalable cloud-driven experience management platform that will support their growth plans,” said Tyson Marian, chief commercial officer at Plume.
“While fibre supports the delivery of incredibly fast speeds to the home, it is Plume’s objective to enable providers to further enhance customer experience by providing a new bundle of smart home services that increase customer satisfaction and loyalty,” he added.
The partnership with Breko eG meanwhile gives communications service provider (CSPs) members the opportunity to launch Plume’s SaaS experience management platform – including smart home and intelligent business suites – with special pre-agreed terms.
"We look forward to working closely with the Plume team. With this cooperation, we can help our network operators understand and implement adaptive WiFi services to substantially improve the in-home experience for their subscribers," said Jürgen Magull, managing director, BREKO eG.
"Since it can be assumed that the work-from-home era will continue indefinitely, flawless connectivity and robust cybersecurity are high on the agenda of consumers, businesses and the service providers who serve them—our members can only benefit from the potential of satisfied customers along with increasing ARPU while reducing OpEx and lowering churn,” he added.
