BT Wholesale has launched a Microsoft Teams calling service for the channel, to allow partners to more easily roll-out new services to end customers.
The two companies said there are around 6.75m Microsoft Teams users in the UK, and that’s predicted to rise to 10m by 2023.
Teams Direct Connect will be powered by BT’s Wholesale Hosted Communications (WHC), allowing access to hosted PBX or hosted SIP trunking from directly within the Teams application.
The WHC Teams Direct Connect platform is said to be the first in the UK to use Microsoft’s Operator Connect wholesale technology.
As well as calls, WHC supports call recording and analytics. Users can have the same number anywhere, on any device, alongside a quick service set-up. The solution is natively connected to BT’s WHC automated ordering journey, allowing end users to be “added in real time” and “making calls in a matter of minutes”, said BT.
Gavin Jones, channel director at BT Wholesale, said: “Bringing Microsoft Teams into our WHC portfolio was a natural next step for our partners. Teams is a great platform that many businesses rely on, but we wanted to take our support further by adding the extra functionality of allowing phone calls.”
