Autotask is buying UK-based CentraStage, a specialist in cloud-based remote monitoring and management (RMM) solutions. As demand for technology and data continues to rise, scalability has become crucial for effective technology service management, it says. CentraStage delivers a scalable, cloud-based architecture that enables users to remotely monitor and manage endpoints - servers, computers and mobile devices.
“Our goal is always to provide exceptional value to our customers by improving the technical aspects of their operations and empowering them to make fact-based decisions to achieve business objectives,” said Mark Cattini, President and CEO of Autotask. “CentraStage shares our vision of providing a superior customer experience, demonstrated by their exceptional satisfaction and retention rates. The unique value of our combined businesses will provide customers improved ROI and real-time visibility across their clients’ entire computing environment.”
How will the acquisition impact Autotask resellers? "The acquisition of CentraStage allows Autotask to expand its offering to include remote monitoring and management. With demand for technology and data on the rise, IT service providers need to be able to remotely monitor and manage a full range of endpoints with complete visibility and control. CentraStage delivers these capabilities via a scalable and cloud-based architecture." Mark Cattini tells IT Europa.
"There is no accreditation or certification required for reselling CentraStage; however we will provide sales training and support to help resellers add the offering to their portfolio and go to market effectively. CentraStage has several existing channel selling relationships and those won't change; there are already measures in place to manage fulfillment and channel conflict. As far as our customers reselling CentraStage to end clients, they compete in the marketplace like anyone else and we don't get involved in channel management," says Pat Burns, VP Product Management at Autotask.
This is a very competitive marketplace however, and Autotask is promising continuing development: "This acquisition is a natural expansion of the Autotask platform. Autotask already delivers exceptional value to our customers by helping them drive better business outcomes. This acquisition expands Autotask's offering to better serve the needs of our customers, increasing their ROI as well as their ability to scale through the addition of Remote Monitoring and Management (RMM) and endpoint management," says Mark Cattini.
"We already have a solid technical integration between the products, but over time we will take this beyond the usual data flows and business processes and make endpoint management truly a part of the Autotask platform. There are a number of opportunities for taking it beyond a technical integration and creating meaningful business-oriented features. We will be more specific about these plans in the coming months," says Pat Burns.