Avaya and Microsoft have formed a strategic alliance to integrate Avaya’s Communication Platform as a Service (CPaaS) with Azure.
Avaya CPaaS will now be able to capitalise on the capabilities of Microsoft’s Azure Communication Services, including its voice, video, chat and SMS functionalities.
Anthony Bartolo, executive vice president and chief product officer at Avaya, said: “Avaya and Microsoft are responding to our customers who have asked us to deliver more integrated experiences for Avaya OneCloud Contact Centre running in Microsoft Azure and Microsoft 365.
Together we are providing true integration, spanning not just the contact centre application itself but also the underlying communication platforms. Additionally we will be implementing Microsoft’s powerful AI capabilities via Azure Cognitive Services.”
“Avaya’s market-leading solutions in Cloud Contact Centre combined with Microsoft’s presence in cloud collaboration is compelling for existing and new customers alike.”
Additionally, the enhanced partnership has strengthened the integration of Avaya’s OneCloud contact centre as a service (CCaaS) platform with Microsoft Azure.
The company’s CCaaS platform now integrates with Microsoft Teams through the Connected Contact Centre Certification Program and Dynamic 365. Avaya’s SBCs is also now certified for Microsoft Teams Direct Routing.
“The global collaboration with Avaya is an example of how Microsoft, collaborating with other industry leaders, is meeting businesses’ requirements for integrated communications solutions that transform customer and employee experience,” said Scott Van Vliet, corporate vice president, intelligent conversation and communications cloud at Microsoft.
“This relationship benefits from the combined strengths of the two companies to connect businesses to their customers via powerful communication experiences across platforms – all with the resiliency, enterprise-grade security and cloud scale of Microsoft Azure.”
