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CCI Global: African BPO firm expands presence in Europe

CCI Global: African BPO firm expands presence in Europe

Six months after opening its first European base at the Platform94 technology hub in Galway, Ireland, customer engagement and business process outsourcing firm CCI Global has expanded its operation.

It is moving from a three-desk startup space into a 30-person office unit. The new office space will provide the capacity needed to support CCI’s “ambitious growth plans” in the region, it said, with room to scale its team “steadily over the coming months”.

CCI Global operates across key African markets, including Kenya, Ghana, Rwanda, Ethiopia, Egypt and South Africa, with Botswana “launching soon”. With over 15,000 employees across 15 sites on the continent, the company’s expansion into Galway marks a strategic step in building distributed global tech hubs.

“Galway’s vibrant talent pool, innovation-driven culture, and strong connectivity make it an ideal European base to complement CCI’s growing African operations,” said CCI.

Martin Roe, group CEO of CCI Global, said: “This strategic move has been thoughtfully planned and is a key step in our global growth. We chose Ireland as the home of our IT hub because of its strong reputation for tech talent, and the incredible support from the government and local ecosystem. We’re expanding into a larger space in Galway, strengthening our IT capabilities, and creating more high-quality jobs here in Ireland.”