Gamma fuels enterprise growth with Brightcloud acquisition
Communication services firm Gamma has acquired BrightCloud Group to boost its contact centre and...
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Contact Centre
"The Silent Epidemic”: Tackling Agent Wellbeing in the Contact Centre Industry
In the post-pandemic years, a less visible but equally concerning crisis has been brewing within the European contact centre industry.
Avaya acquires Edify to bolsters contact centre offering
Unified communication channel player Avaya has enhanced its contact centre solutions by acquiring...
Bright Pattern hires emt to push its contact software
Contact centre software vendor Bright Pattern has announced an EMEA-wide distribution agreement...
Sabio's blueprint for future growth
Sabio Group's CIO Stuart Dorman (pictured) has laid out forward-looking roadmap with a focus on...
Soitron UK and Content Guru seal reseller deal
Following a new reseller agreement, Soitron UK will introduce Content Guru’s storm platform to its...
Stone joins CCS's Network Services 3 framework
Converge company, Stone, has secured a position on the Crown Commercial Service’s (CSS) Network...
IPI attains Gamma Platinum Partner status
IPI has achieved Gamma Platinum Partner status, granting them exclusive benefits and services. The...
Zoom adds Anthropic's AI to contact centre offering
Zoom is teaming up with AI startup Anthropic to boost its contact centre portfolio with AI. As part...
BT and Five9 power up CX partnership
BT and Five9 are expanding their partnership to enhance the choice of contact centre services and...