Contact Centre

Mitel, fresh out of bankruptcy protection and completing the restructuring of its debts, has introduced a new global...

Six months after opening its first European base at the Platform94 technology hub in Galway, Ireland, customer...

Two enterprise communications providers have made significant European channel moves. First, Movius, the US provider of...

TD Synnex has been selected as a UK distributor for HP Hybrid Systems and Poly’s portfolio of collaboration solutions...

Communication services firm Gamma has acquired BrightCloud Group to boost its contact centre and customer experience...

In the post-pandemic years, a less visible but equally concerning crisis has been brewing within the European contact centre industry.

Unified communication channel player Avaya has enhanced its contact centre solutions by acquiring Edify. This...

Contact centre software vendor Bright Pattern has announced an EMEA-wide distribution agreement with emt Distribution...

Sabio Group's CIO Stuart Dorman (pictured) has laid out forward-looking roadmap with a focus on transforming customer...

Following a new reseller agreement, Soitron UK will introduce Content Guru’s storm platform to its clientele. This...