Communication services firm Gamma has acquired BrightCloud Group to boost its contact centre and customer experience capabilities while driving enterprise growth across Europe.
This acquisition strengthens Gamma's partnership with Cisco, with BrightCloud now serving as Cisco’s leading European Enterprise partner for Contact Center as a Service (CCaaS).
This move positions Gamma to seize growth opportunities in customer experience transformation, particularly in the European Enterprise and Public Sectors.
Andrew Belshaw (pictured), CEO at Gamma, said: “BrightCloud has a strong reputation in the Cisco ecosystem and in-depth expertise in supporting CCaaS implementations and CX transformations.
“Together we can provide our current and future customers with the best in industry solutions for leading CX and CCaaS delivery.”
Gregor Campbell, Director of CX Practice, BrightCloud, added: “We are being acquired by an organisation that puts relationships first so our customers will continue to get the specialist care and attention they have been used to but now with greater resources.”
