Cisco is buying London-listed IMImobile PLC. IMImobile's cloud communications software and services will be used as part of Cisco's Customer Experience as a Service (CXaaS) offer. With over 1100 employees, IMImobile is a global business with offices across the UK, USA, Canada, India, South Africa and UAE.
It provides software and services which allow enterprises and organizations to stay connected to their customers through enhanced interactive channels including social, messaging and voice. Following completion of the acquisition, Cisco aims to offer customer-facing businesses an end-to-end customer interaction management solution with richer customer experiences,
Together with IMImobile, Cisco will be able to provide an end-to-end customer interaction management solution, and the ability to drive faster and smarter interactions and orchestration through the customer's channel of choice.
Cisco's offer, valued at $730m has been recommended by IMImobile's board of directors. The acquisition is subject to a number of conditions as set forth in the announcement released today in accordance with Rule 2.7 of the UK Takeover Code, including IMImobile shareholder approval and certain regulatory approvals.
The acquisition is expected to close in the first quarter of calendar year 2021.
"We are excited to join Cisco and become part of one of the world's leading technology companies as they seek to enable great customer experiences," said Jay Patel, IMImobile CEO. "We believe there will be a world of dynamic, always-on connections between global businesses and their customers and the combination of our respective technologies will enable to us make every interaction matter more for our clients."
Upon completion of the transaction, the IMImobile team will join Cisco's Contact Center business unit, led by Omar Tawakol, vice president and general manager, Cisco Contact Center, part of the Cisco Collaboration business.
