Distributor Tech Data has unveiled its latest Software Store to help Dell resellers more efficiently manage their service business with customers. The Store for Dell support contracts will enable partners to “maximise renewals business” and “greatly reduce turnaround times”, said the distributor.
Renewals for support contracts covering a range of Dell server, storage and networking products can be managed through the Software Store, it says. Using the online portal, which existing Tech Data reseller customers can access via InTouch - the company's ecommerce platform - resellers can see all their renewals for the current and next two quarters. This allows partners to contact customers immediately whose support contracts are due for renewal, and make plans in advance to engage with them when they are approaching due-dates.
As prices are pre-approved partners can provide a quote for the customer right away and place the order immediately, said Tech Data. They can log-on and view the information and download it into Excel or other software at any time.
The distributor will send monthly emails to registered Dell partners with details of upcoming renewals. Previously, Dell partners would have needed to keep a record of renewal dates and pro-actively request a quote through Tech Data.
Matt Warwick (pictured), Dell Technologies business unit director at Tech Data UK, said: “The new Dell Software Store will ensure partners need never miss out on support contract renewals and make it faster and easier for them to transact renewals business. It’s going to help them do more business and save a huge amount of time.”
The Dell portal is the eighth to go live on InTouch. There are already stores for Autodesk, Adobe, Cisco, Microsoft, Red Hat, Veeam and VMware. Tech Data is also preparing to launch more dedicated renewals portals, with Veritas the next due to go live “soon” and another being readied for Broadcom/Symantec products.
