Channel segmented by verticals: legal, finance, retail and healthcare
Cloud unified communications vendor 8x8 has extended its offering to the UK and Ireland channel via Ingram Micro's cloud portal. The 8x8 contact centre and UC products were previously only available to Ingram partners in the US and Canada.
The Ingram Micro Cloud will now offer the 8x8 Virtual Office and 8x8 Virtual Contact Centre to end customers managed by channel partners. According to analyst house IDC, the hosted/cloud portion of the worldwide unified communications and collaboration (UCC) market is expected to grow to $32.5bn in 2021.
"Mid-market and enterprise companies are embracing UCC as a way of bolstering productivity and delivering a connected customer experience," said Apay Obang-Oyway, director for cloud and software UK&I at Ingram Micro. "UCC is a fast-growing market segment for Ingram Micro Cloud, and 8x8's portfolio is well suited for the needs of our channel partners and the end customers they serve."
As part of the agreement 8x8 joins Ingram Micro's portfolio of cloud vendors, offering channel partners solutions by market segment, such as legal, finance, retail and healthcare.
Charles Aylwin, director of channel at 8x8, said: "Our cloud communications and contact centre solutions will give partners easy access to a fast growing market and help them accelerate revenue growth with minimal risk.”