Contact centre technology master distributor IstTek has secured an eleven-country EMEA partnership with Yactraq to handle its omnichannel business intelligence offering - a next generation speech-based semantic solution.
Canada-headquartered Yactraq's platform extracts critical business insights from customer calls through patented technology at a “very competitive price point”, said IstTek.
IstTek CEO Josh Ayres said: “The speech analytics market is projected to grow significantly over the next five years, however two factors have negatively impacted the market - complexity of deployment and high investment costs.
“This has highlighted the market need for a feature-rich and affordable speech analytics solution, which we have now introduced.”
CEO of Yactraq, Jeh Daruvala, added: “We have joined an exclusive partnership with IstTek to deliver our solution. It will provide an exciting opportunity for partners and their customers to enjoy a feature rich platform in a very competitive price bracket.”
Last month, IstTek announced an exclusive EMEA partnership with Ozonetel to bring its CloudAgent contact centre solution across the region, which can support flexible and remote working.