Global ICT provider NTT has teamed up with SaaS AI operations provider Grok to help organisations enhance experiences across their network through AI and machine learning.
The pair will support business environments by delivering network services at scale to reduce complexity, drive automation, and provide proactive response and insights.
Combining NTT's AI-driven network apps, deep insights into network events, and anomaly detection with Grok’s AI and machine learning operations platform will provide clients with a rapid path to adopting advanced operational features for their networks.
No-touch learning capabilities and real-time performance data analysis in network behaviour will help deliver rapid client value, with the application of AI, providing exponential benefits to the network's overall performance, NTT said.
"NTT is one of the leading managed services providers driving innovation through the latest advancement in AI technology to deliver the huge reliability and service levels to their customers," said Casey Kindiger, CEO and founder at Grok. "We are delighted that they chose Grok AIOps as a key platform to drive their AI strategy. We look forward to our partnership helping their clients proactively manage critical infrastructure and deliver an exceptional customer experience."
NTT says it employs more than 50,000 people across 57 countries, trading in 73 countries and delivering services in over 200 countries and regions.
"Technology and operational techniques have been through many fundamental shifts, but the one constant is how critical the network is to the business," added Amit Dhingra, executive vice president of network services at NTT Ltd. "Our relationship with Grok is part of an ongoing set of investments that differentiate NTT's service and provide networks that deliver for our clients’ businesses."
