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Puzzel enters Dutch contact centre market

Puzzel enters Dutch contact centre market

Contact centre as-a-service provider Puzzel has expanded into the Netherlands market and is hiring a dedicated team in the country to service its business there.

The company has already gone live with its first customers in the Netherlands. Puzzel - which is headquartered in Norway with offices across Scandinavia, Europe and the UK - will also bring its newly launched video and co-browsing capabilities to Dutch customers.

Local technology partners will benefit from Puzzel’s ecosystem and customer service platform.

Frederic Laziou, CEO of Puzzel, said: “Customer demands are changing and responding to such change requires the intricate knowledge of local nuances. We’re already demonstrating that in the Netherlands with much more to come.

“Our Nordic heritage and customer-first approach makes us an attractive technology partner and customer service platform.”

Puzzel’s cloud-based customer service platform consists of three fully integrated solutions, including a video-enabled omnichannel and AI-driven contact centre, advanced ticketing and workforce management.