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ServiceNow continues automation drive with partner acquisition

ServiceNow continues automation drive with partner acquisition

Digital workflow giant ServiceNow has acquired one of its partners to boost its presence in the manufacturing industry. It has bought 4Industry, a Netherlands-based partner whose technology application is built on the Now Platform.

ServiceNow has also acquired the Smart Daily Management app from global consulting firm EY.

“Together, the deals augment ServiceNow’s existing operational technology management capabilities, adding connected worker solutions and enhancing expertise across key industrial markets, such as manufacturing, energy, and transport and logistics,” said ServiceNow.

4Industry, founded in 2018, brings a mobile-enabled application to make shopfloor work “more intuitive, efficient, and enjoyable”, it says, through a suite of digital tools. EY’s Smart Daily Management creates more efficiency around time-consuming tasks.

The technology and industry expertise from 4Industry and Smart Daily Management will be utilised to build a new Connected Worker solution on the ServiceNow platform, expected in 2025.

“Industries like manufacturing, energy, and transport and logistics are embracing digital transformation to achieve operational excellence and provide great experiences for connected workers,” said Lou Fiorello, VP and general manager for security and OT at ServiceNow. “Companies can't get to excellence if they are constantly re-hiring and re-training talent each month. These deals allow us to combine best-in-class expertise and technology with the power of the Now Platform, to help our industrial customers increase uptime, drive efficiency, and improve quality.”

ServiceNow will continue to maintain a strong alliance with EY and partnership with Plat4mation, an affiliated services company of 4Industry. It will work jointly with them as innovation and implementation alliance partners, for both existing OT solutions as well as future connected worker offerings.

“4Industry is strongly aligned with ServiceNow’s core philosophy that digitisation and automation are the keys to making employees happier and more productive,” said Luc Raeskin, CEO of 4Industry. “From building our Connected Worker prototype at a ServiceNow Accelerator event, to becoming a Worldwide Built on ServiceNow Solution Partner Of The Year Winner in 2023, this feels like a natural evolution in our journey together.”

These acquisitions follow those of UltimateSuite, G2K, Atrinet’s NetACE technology and Element AI, all part of ServiceNow’s ongoing service automation drive. Financial terms of the deals were not disclosed.