Solvvy, which offers a conversational AI and automation platform for customer support, has appointed Charles Hicks as director of channels and alliances.
Hicks will be responsible for expanding Solvvy's partnerships with the leading customer experience (CX), contact centre and CRM platforms in the industry to drive business growth.
Hicks brings a strong background in forging alliances in the SaaS, CRM and customer experience markets. Most recently, he served as general manager at SugarCRM, where he led the growth strategy and go-to-market execution of Sugar Serve, the company's automated customer support offering. Prior to that, Hicks led client services for SugarCRM, overseeing the growth of the company's professional services organisation.
Over his career, Hicks has built partnerships with leading CX companies like Zendesk, Salesforce, Amazon Connect, Talkdesk, Genesys, ServiceNow and 8X8, as well as with leading VARs and system integrators.
“Intelligent automation and seamless integration of customer support functions across channels has become an imperative for leading businesses,” said Hicks. “I look forward to building deep strategic alliances with partners that share Solvvy's values and focus on enabling best-in-class customer and agent experiences.”
“Charles is a consummate professional with a proven track record of building industry-leading alliance programmes,” said Mahesh Ram, Solvvy CEO. “With our continued success serving more of the world's fastest growing companies, this is an ideal time for Charles to join us and identify incremental opportunities to drive growth with the many partners in our ecosystem.”
HelloFresh, Vimeo, Under Armour, Twilio and Ring are among Solvvy's end customers.
