Pax8 has announced the global availability of SuperOps, a platform designed to automate and improve the operations of Managed Service Providers (MSPs). This is the first Professional Services Automation-Remote Monitoring and Management (PSA-RMM) tool available through the Pax8 Marketplace.
Nikki Meyer, Corporate Vice President of Vendor Alliances at Pax8, said, “We have long heard from our partners that our Marketplace was missing a robust PSA-RMM tool and that their current tools were inadequate. The team at SuperOps has developed a solution that meets many of our partners' needs with innovative technology.”
SuperOps is a unified platform including artificial intelligence specifically built for MSPs. It combines PSA and RMM functionalities along with documentation and project management, to help MSPs enhance service quality, improve customer acquisition and retention, and reduce administrative workloads.
The demand for PSA-RMM has grown in line with the expansion of the MSP market in Europe. According to a report by MarketsandMarkets, the European MSP market is expected to grow from $17.25 billion in 2020 to $29.55 billion by 2025, at a compound annual growth rate (CAGR) of 11.4% driven largely by increasing adoption of cloud services, the need for enhanced cybersecurity, and the ongoing digital transformation across various industries.
Arvind Parthiban, CEO and Co-founder of SuperOps, commented, "In today's rapidly changing technology landscape, MSPs need a reliable and forward-thinking PSA-RMM platform to support their clients effectively and build scalable businesses. We are excited to be the first PSA-RMM platform on the Pax8 marketplace."
