Tech Data's appointment as a Cisco Customer Experience Specialist shows its ability to provide services and support to partners through the full lifecycle of Cisco solutions, it claims.
Tony Nevill, Director – Cisco, at Tech Data, UK and Ireland, said: “The achievement of Cisco Customer Experience Specialisation further underlines Tech Data’s credentials as a trusted advisor and partner of choice for Cisco resellers in the UK. We see customer experience as a competitive differentiator and critical to our success. This accreditation highlights the depth of our services capability and skills, and our total commitment to meeting the needs of Cisco partners in the UK.”
Tech Data was also required to demonstrate its capability to support the solutions lifecycle on Cisco technologies and to help reseller partners achieve positive business outcomes for their end-user customers.
As well as skills development, it continues to invest in providing additional value and automation tools for partners it says. It offers enablement, specialist skills, and business development support through its Momentum programme, and gives them access to tools such as Cisco 1Source, its recently-launched self-service portal that enables Cisco partners to generate certified customer quotations in real time.
In addition, Tech Data provides pre-shipment configuration and testing on Cisco UCS data centre and networking systems at its UK configuration centre – the only UK location to hold a Cisco Level 6 Accreditation, it says.
