IMImobile, a communications software provider now has a deal with Telia Norway, with an option to extend to the wider Telia Company. The partner agreement will enable Telia to resell IMImobile’s cloud products, including its enterprise cPaaS (Communications Platform as a Service) offering, IMIconnect, to its enterprise customers. IMIconnect enables businesses to launch and orchestrate two-way, trigger-based customer communications across 10+ channels.
London-listed IMImobile is headquartered in London with offices in Hyderabad, Toronto, Little Rock, Dubai and Johannesburg and has over 1100 employees worldwide.
Driven by the changes in person to person communications, consumers now expect interactions with businesses to be personalised, relevant, contextual, interactive and conducted in real time, it says. Telia says it recognises IMImobile’s experience in providing connected customer communication solutions and being a trusted technology partner for global enterprises and mobile operators such as EE, MTN, O2 and Vodafone. In addition, Telia required a partner which offered local language capabilities as well as new communications channels such as Apple Business Chat and WhatsApp Business to provide its customers with the ability to communicate over their preferred channel.
Jon Christian Hillestad, Vice President Business of Telia Norway, said: “By working closely with IMImobile we can innovate to meet the growing demand from customers who prefer to communicate with businesses over more interactive channels.”
Jay Patel, Group Chief Executive of IMImobile: “We are delighted to have signed a partner agreement with Telia to resell our market leading customer communication products. Our scalable Enterprise cPaaS platform, IMIconnect, will enable Telia’s customers to rapidly deliver innovative new customer journeys – increasing automation and improving customer experience.”
