Submitted by Islam Soliman on November 11, 2021
Tollring’s iCall Suite call analytics solution has been validated and approved by Webex and has now launched on the Webex App Hub.
The integration of iCall Suite with Webex Calling widens the market opportunity for Tollring and its partners, giving those working remotely access to call analytics capabilities, the software developer said.
“The Webex App Hub makes it easy for users to customise their calling experience to exactly suit their needs, with a wide range of third-party applications,” said Tony Martino (pictured), CEO of Tollring. “By integrating iCall Suite with Webex, which now facilitates over 6 billion minutes of calls per month, we are enabling businesses all over the world to maximise the insight they can gain from their call data. In this new world of hybrid work, business insights are critical to making informed decisions, and we are delighted to bring this ability to Webex.”
Channel partners can now benefit from iCall Suite analytics on Webex Calling to help their customers better understand team performance and end-customer journeys via detailed reporting, wallboards and dashboards.
The user KPIs with iCall Suite help to motivate individuals, enabling them to monitor their performance in line with personal and departmental targets.
The Webex App Hub brings together a range of solutions that supposedly empowers users to make their use of Webex technology more flexible and adaptable for any use, any role or environment, whenever and wherever needed.
“We’re delighted to welcome iCall Suite’s powerful analytics for Webex Calling to the App Hub,” said Alyson Hoadland Pace, director of product management at Cisco. “By adding iCall Suite call reporting and analytics, Webex users will be able to gain deeper insight into their business performance and customer experience.”
With offices in the UK, the USA, India and Australia, Tollring claims its solutions are developed in-house and distributed via a channel partner network to over 31,000 businesses globally.