Tollring is set to launch an AI-driven cloud call recording solution in January.
The company asserts that its new solution commoditizes AI automation by offering platform-agnostic compliance call recording and intelligent call analysis.
Initially delivered on Session Border Controllers, Microsoft Teams, and Cisco BroadWorks, Record AI will be accessible to all users with an organisation, not just in contact centres.
"Record AI will drive efficiencies at scale, saving manual effort and yielding a new level of insights into customer sentiment, trends and behavioural patterns to foster improvements in customer experience," stated CEO Tony Martino (pictured). “Affordable AI coupled with easy implementation is poised to democratise the technology."
Service providers can access Record AI via subscription, with an option for white-labelling.
