Monitoring and alerting are central to the effective use of an RMM. Good monitoring practices enable you to proactively identify issues, resolve them faster, and be more effective.
Better monitoring can also play a key role in generating additional revenue and keeping your clients more satisfied. The challenge is knowing what to monitor for, what requires an alert, which issues can be automatically resolved, and which need a personal touch. That knowledge can take years to develop, and even then the best teams can still struggle with reducing alert fatigue and ticket noise across client devices.
To help those just getting started condense that ramp-up time and narrow their focus, we’ve put together this list of ideas for 25+ conditions to monitor. These recommendations are based on suggestions from our NinjaOne partners and from NinjaOne’s experience helping MSPs build effective, actionable monitoring.
