Capgemini has expanded its alliance with Copado, a DevOps platform for enterprise software as a service (SaaS), to accelerate customer experience (CX) transformation on the Salesforce platform.
The new alliance aims to combine Capgemini’s Salesforce expertise with Copado’s DevOps experience to enable more agile Salesforce deployments for clients.
By leveraging Copado’s suite of offerings, Capgemini will open a DevOps Centre of Excellence (CoE) with the firm to deliver native Salesforce and MuleSoft DevOps capabilities to its enterprise customers.
“Digital customer experience is no longer a buzzword, it’s the core of business resilience today. Salesforce projects are transformational, and in every industry, organisations must capture the benefits of Salesforce innovation quickly,” said Andrew Leigh, chief marketing officer and head of alliances for Copado. “Capgemini’s expertise in managing large-scale Salesforce deployments and its leading application development services, combined with Copado’s DevOps and testing automation technologies, can help organisations around the globe save on software development costs, increase time-to-value on cloud releases, and quickly capture all the benefits that cloud, and digital transformations promise.”
Over the past year, Copado’s has established a set of successful joint client projects with a particular focus on the telecommunications industry, such as TET (Latvia Technology and Entertainment Company).
“Together with Capgemini and Copado, TET is undertaking a digital transformation initiative that will help optimize our business and move key business operations to a state-of-the-art Customer Relationship Management (CRM) system, built on Salesforce,” said Dmitrijs Nikitins, chief technology officer at TET. “With Copado, we can execute several deployments simultaneously and transparently, allowing the product owner to have full visibility of deployment and testing status.”
