Native S3 object storage provider Cloudian has announced a new remote managed service offering, which is now available through Cloudian and its reseller partners.
The new HyperCare offering, along with Cloudian’s new Support Plus advanced monitoring capabilities, aims to provide a cloud-like management experience by managing customers’ Cloudian storage appliances and software in their own data centres.
“As data has become a more strategic asset, IT leaders should be able to focus on helping their organisations extract greater value from that data, not managing infrastructure,” said Jon Toor, chief marketing officer at Cloudian. “Whether it’s taking on that responsibility fully with HyperCare or partly with Support Plus, Cloudian is committed to making data management as effortless as possible by enabling customers to capitalise on our storage expertise.”
HyperCare frees the burden of all daily management tasks, including monitoring, upgrades and expansions, incident and change management, as well as monthly service level and health checking reporting.
Clients also have access to an advisor to ensure best practices in ongoing operations and future planning, Cloudian said.
Alternatively, Support Plus offers 24x7 advanced monitoring for all service priority levels as well as personalised guidance on software and hardware maintenance and cluster management. It includes remote assistance for customer upgrades as well.
