New research by CyberSmart, surveying 250 UK-based MSPs, reveals that 65% of customers now expect service providers to manage both cybersecurity and IT infrastructure.
This shift is driven by limited in-house cybersecurity resources, with 37% of MSPs noting that few customers have dedicated cybersecurity roles.
In response, 33% of MSPs have increased their security budgets, 28% have boosted regulatory budgets, and 28% have hired cybersecurity specialists, while 14% have added regulatory experts.
Jamie Akhtar, co-founder and CEO at CyberSmart said: “This change in customer expectation and need reflects a sea-change in how managed service providers need to operate.
“As IT and cybersecurity threats become increasingly intertwined, it makes sense that managed service providers would begin to offer more security services.
“However, as previous research has indicated, MSPs themselves are vulnerable to cyberattacks. “It’s important that they - and the wider security industry - do all that they can to empower MSPs to provide the security services they are now expected to with absolute confidence.”
