Customer experience platforms provider Five9 has appointed Assist Digital to help expand its European business.
The alliance includes converneo, a Leipzig, Germany-based subsidiary of Assist Digital.
Milan, Italy-headquartered Assist Digital is a provider of digital CX services across 22 locations in Europe.
Five9 was “particularly impressed” by the fact that the German subsidiary converneo offers “comprehensive expertise” in service centres and the implementation of modern technologies to optimise customer services.
"For us, one of the key advantages of the relationship with Assist Digital is their expertise in terms of integration and orchestration. With their help, we can integrate a cloud-based solution like ours even more easily and quickly for our customers," said Roland Lunck, senior director partner for the DACH, Benelux and Nordics regions for Five9.
"In addition, their experts, who already have numerous in-house developments in the call and contact centre sector, can customise our solution for specific customer requests, for example with orchestration and reporting tools or with special customising in terms of appearance."
Fokko Baars, senior account manager at Assist Digital, adds: "We are a sought-after contact for customers when it comes to selecting suitable solutions and making recommendations. And, of course, we bring Five9 into the conversation as soon as it fits, and we can often do that because the scope of the Five9 platform is far-reaching."
