Software solutions company Dataphiles has expanded its partnership with Infobip, a global cloud communications platform firm.
As part of the collaboration, Infobip has also developed a new Patient Portal via Dataphiles’ subsidiary company PatientComms, enabling dental practices to manage processes like bookings, payments and check-ins via various digital channels.
The launch of a new Patient Portal and website chatbot sees Dataphiles use Infobip’s entire SaaS portfolio to streamline patient communications across channels including LiveChat, SMS and email.
“The new Patient Portal goes far beyond simple booking requests,” said Aleksander Daic, regional head of partnerships at Infobip. “Utilising our entire SaaS portfolio, Dataphiles can manage digital communications across a plethora of channels, while using our chatbot-building platform to automate more simple customer service requests and ensure dental practices can run as efficiently as possible. We’re excited to continue this brilliant partnership.”
Beyond SMS and email, Dataphiles will also leverage Infobip’s chatbot-building solution Answers to enable dental practices to communicate with customers via sophisticated automation, the firm said.
“We were really impressed with the service provided by Infobip when launching our Virtual Waiting Room in 2020,” added Kieran Bentham, managing director at Dataphiles. “My vision is to expand the service even further, with the ability for customers to book appointments directly via LiveChat and for practices to offer virtual, AI-powered dental exams from the comfort of a customer’s home.”
