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Puppet strings together ServiceNow integration

Puppet strings together ServiceNow integration

Infrastructure automation services firm Puppet has joined the ServiceNow Partner Program to enable tighter integration between the two providers' offerings.

Puppet's platform integrates with existing technology investments to standardise and scale varying IT environments, making sure all key automation technologies work together.

Puppet has integrated its flagship product Puppet Enterprise with ServiceNow's Service Graph. This will allow ServiceNow customers to “quickly, easily and reliably” ingest relevant and accurate data from Puppet-managed assets into ServiceNow's configuration management database, to make informed decisions across hybrid infrastructures, said the partners.

“The importance of operating with accurate and correct real-time information across hybrid infrastructures is essential in accelerating the resilience of releases and IT projects - incorrect mapping of configuration items or inaccurate data only leads to more complexity and sometimes financial loss,” said Molly Erdle, product manager at Puppet. “This new integration gives a full view of IT assets across hybrid infrastructures, so teams can streamline decisions without manual handover to ensure cost containment and audit compliance.

Those using the ServiceNow Platform can take advantage of a broad set of actions that Puppet enables, from restarting services to patching machines directly in the ServiceNow platform.

Jaime Segura, VP of global business development and alliances at Puppet, said: “We are seeking to continue to partner with key cloud and DevOps vendors to give infrastructure and operations teams the flexibility to integrate with products that exist in their expanding and dynamic IT environments.”

Last December, Puppet signed an international distribution deal with Climb Channel Solutions.