Ingram Micro has issued an update on the progress it is making after its internal systems were crippled by a ransomware attack last week, a breach we previously covered.
On its website, it says: “While work remains, we continue to implement support solutions for customers following last week’s cybersecurity incident.
“Today [7 July, US Eastern], we made important progress on restoring our transactional business. Subscription orders, including renewals and modifications, are available globally and are being processed centrally via Ingram Micro’s support organisation.”
Additionally, it said, Ingram is now able to process orders received by phone or email from the UK, Germany, France, Italy, Spain, Brazil, India, and China. “Some limitations still exist with hardware and other technology orders, which will be clarified as orders are placed”, it added.
To place subscription orders, customers should contact Unified Support. For general inquiries, customers should contact their sales representative.
“We thank our customers and vendor partners for their patience as our restoration efforts progress,” Ingram said.
