Channel communications player Avaya has partnered with Alcatel-Lucent Enterprise (ALE) to accelerate their customers' transformation to the cloud.
The partnership extends the availability of Avaya’s OneCloud CCaaS composable solutions to ALE’s global customer base while also making ALE’s digital networking solutions available to Avaya's clients.
“We are extremely pleased to partner with Avaya to deliver market-leading CCaaS capabilities to our customers and expand the market reach of our Digital Age Networking solutions,” said Jack Chen, CEO, ALE. “The extensibility and composability of the Avaya OneCloud CCaaS platform allow us to work with an ecosystem of industry-leading partners to build with Avaya deeper and more engaging experiences our customers need.”
Avaya’s OneCloud CCaaS offers advanced AI, identity and security, workforce engagement management (WEM) and customer service capabilities, while ALE’s Digital Age Networking solutions leverage IoT analytics, digital workflow, secure mobility, AI for network automation technologies.
“We are very excited to partner with ALE to offer our OneCloud CCaaS to their global base of nearly one million customers and nearly 3,000 partners while bolstering our portfolio with the addition of ALE networking technologies,” added Jim Chirico, president and CEO of Avaya. “The partnership we announced today is highly complementary and we believe it represents a significant opportunity for Avaya and ALE customers alike to accelerate their move to the cloud by deploying world-class cloud technologies from two global communications leaders.”
