Distributor ScanSource has bought longstanding Salesforce implementation and consulting partner Canpango. US-headquartered Canpango provides professional services for companies across the globe, including Salesforce solution configuration and implementation, business process consulting, training and education, application development, data migration and reporting and has offices in the US and Europe.
The ideas is that with Canpango’s expertise and resources, partners can uncover and expedite new revenue streams and opportunities, such as CRM and customer support solutions integrated directly with contact center as a service (CCaaS) and unified communications as a service (UCaaS).
“As our partners continue to move upmarket into larger, more complex UCaaS and CCaaS opportunities, the requirements for CRM are increasing. The team at Canpango brings extensive experience around these technologies, as well as the professional services needed to make these solutions successful,” said Mike Baur, CEO, ScanSource, Inc.
“CRM is at the core of every customer conversation, as reliable data allows for more meaningful customer relationships. The CRM conversation provides a natural entrance point for partners to extend their current offerings beyond UCaaS and CCaaS to include CRM, marketing automation, business consulting services and more,” said Matt Lautz, co-founder and CEO, Canpango.
Lautz will lead Canpango as ScanSource’s CRM and business process consulting practice, broadening the company’s reach and continuing to build a long-lasting global relationship with Salesforce and the growing partner community. Previously, he was a co-founder and CEO of Corvisa, a cloud communications provider that was sold in January of 2016 to ShoreTel, a long-time strategic vendor partner of ScanSource.
