Reseller Five9 expands its CX reach in Europe market Customer experience platforms provider Five9 has appointed Assist Digital to help expand its European business. The...
Tech Mahindra launches Navixus in BPS division Tech Mahindra has launched Navixus, a new business unit within its Business Process Services (BPS) division following...
Vendor Medallia brings in a partner supremo Medallia, the customer experience platform provider, has appointed Nick Martin as its senior vice president...
Maintel expands Avaya partnership to boost CX portfolio Maintel is expanding its CX portfolio by integrating the Avaya Experience Platform, as part of a broader partnership...
Sabio's blueprint for future growth Sabio Group's CIO Stuart Dorman (pictured) has laid out forward-looking roadmap with a focus on transforming customer...
People Agilitas names new CEO to deliver improved channel service Channel services provider Agilitas IT Solutions has appointed John Hayes-Warren (pictured) as its new CEO. With over 30...
Technology & trends Kore.ai seeks more partners for its CX solution Kore.ai, the enterprise conversational AI (CAI) platform and solutions provider, has announced a partner programme. The...
Agilitas to focus on CX transformation for future growth Agilitas IT Solutions plans to focus on customer experience transformation to drive growth over the next three years. By...
Reseller Verint adds Eventus as global CX partner Customer engagement vendor Verint has cemented a new partnership with Eventus Solutions Group, a subsidiary of Tech...
Finance and M&A Concentrix increases sales growth, for now Concentrix, the customer experience and contact centre services player, has reported a 13% jump in full-year revenue...